Can I order my HandyStep® S stepper DAkkS calibrated?
All our liquid handling instruments can be ordered DAkkS calibrated with certificate for a certain additional charge per piece.
For ordering please add "DAkkS/...." as a prefix to the corresponding catalog number, e.g., DAkkS/7051 10 for a HandyStep® S, DAkkS calibrated.
Do I have to maintain my HandyStep® S regularly?
When working with the HandyStep® S a specific maintenance is not necessary.
Is the HandyStep® S autoclavable?
No, the HandyStep® S is not autoclavable.
My HandyStep® S dispenses unevenly. What can I do?
The stroke setting wheel is not locked into position. Lock it again into the desired position.
PD-Tip piston cannot be locked in the HandyStep® S after the PD-Tip has been inserted. What can I do?
First press the ejection key and remove the PD-Tip, then push the locking/filling lever all the way down and swing it out completely.
I would like to order a mechanical / electronical stepper or send it in for calibration. Can I determine the volumes, the instrument should be calibrated at?
It is possible that the customer determines the volumes we have to calibrate the stepper at.
In this case the customer has to inform us in the order or in a supplementary sheet about the desired tip size and the three volumes the measurements have to be made at.
The tip of my HandyStep® S is dripping. What can I do?
An untight tip might be the cause. Replace the tip.
What dispenser tips are compatible with the HandyStep® S?
The HandyStep® S is an open system. That means that additionally to the BRAND PD-Tips also tips of many other manufacturers fit into the instrument.
The following tips were tested with the HandyStep® S: Combitips®, Combitips® plus, Encode™-Tips, Repet-Tips and other compatible tips.
When using tips that are not mentioned we recommend to request samples from the manufacturer and test the compatibility.
Air bubble beneath the PD-Tip piston becomes larger. What can I do?
The PD-Tip might be leaking. Please replace it.